Privacy Policy

Who We Are

We are a registered third-party real estate marketing agency based in Dubai, United Arab Emirates. We operate as an authorized property dealer specializing in promoting premium real estate developments, including Marèva at The Oasis by Emaar Properties.

Our role is limited to connecting potential buyers with Emaar's official sales team. Once we forward your inquiry to Emaar, they become responsible for all subsequent communications and transactions.

Information We Collect

We collect only the information necessary to connect you with Emaar Properties for your property inquiry. This includes:

• Contact Information: Your full name, email address, and phone number
• Inquiry Details: Property preferences, budget range, and specific questions about the development
• Communication Records: Records of our correspondence with you
• Technical Data: IP address, browser type, and device information collected automatically when you visit our website
• Marketing Data: How you found our website (e.g., Google Ads, referral sources)

We do not collect sensitive personal information such as financial details, identification documents, or payment information. All such data is collected directly by Emaar Properties during their sales process.

How We Use Your Information

Your information is used exclusively for the following purposes:

• Lead Forwarding: To share your inquiry with Emaar Properties' official sales team
• Communication: To respond to your questions and provide information about the property
• Follow-up: To ensure your inquiry has been addressed by Emaar
• Service Improvement: To analyze website performance and improve user experience
• Legal Compliance: To comply with applicable laws and regulations in the UAE

Information Sharing

We share your information only with the following parties:

• Emaar Properties PJSC: Your inquiry details are forwarded to Emaar's official sales team to facilitate your property purchase
• Service Providers: Trusted third-party services that help us operate our website (hosting, analytics, email services)
• Legal Authorities: When required by law, court order, or government regulation

All our service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure storage systems with access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized access to your data.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to the processing of your data for specific purposes
• Withdrawal: Withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Advertising Cookies: Used to deliver relevant advertisements (Google Ads)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

We use Google Ads for marketing purposes. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google's Ads Settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.